Refund policy

If you are unhappy with an item, we offer a 14-day return & refund policy.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags where applicable. You’ll also need the receipt or proof of purchase. 

To start a return, please contact rebecca@poesieprivee.com. We’ll then send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that shipping costs of returned items are at the buyer’s expense and will not be refunded. Shipping costs will also not be refunded for uncollected items.

You can always contact us for any return question at rebecca@poesieprivee.com.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Separately ordered custom fine art prints and gift cards cannot be returned. Please get in touch if you have concerns.